We're here for you

Our dedicated global support team is always available to assist you:

For 24/7 support, please call: 800-288-5081

For all other service inquiries, you can reach us at: 512-836-6464

Alternatively, you can send us an email at: service@activepower.com

Protecting your Investment

Regular maintenance and service prevents potential small problems from becoming issues that could cause costly downtime. Active Power has designed our UPS products with ease of maintenance in mind to ensure your critical power infrastructure operates with the utmost reliability. Unlike battery systems, which sometimes require monthly or quarterly inspections to ensure reliability, CLEANSOURCE ® UPS requires simple, non-invasive annual maintenance and a very simple periodic bearing change. This streamlined maintenance schedule both restores your UPS to factory-like condition and reduces downtime during its operating life, improving the availability of your mission critical operations.

Active Power offers flexible service plans designed to meet individual customer needs over the life of the system. Select the plan tailored to best meet your needs and be assured that everything will be taken care of by our qualified Active Power service team.

Professional Services - Expert Guidance, Always.

Rely on our technicians, engineers, and project managers for expert assessment, implementation, maintenance and support during every phase of your critical infrastructure deployment and operation. Whether you are looking at a standalone UPS or a turnkey solution, we can assist from start to finish.

Site Survey
Site Validation
System Design

Start-Up & Commissioning
Project Management
Turnkey Installation

PowerService Maintenance Programs
On-Site Training for Unit Operation
Technical Support Services

Installation Services - Ensuring everything goes smoothly

Active Power has developed a program of installation services that help mitigate potential risks right from the start.

Installation Support
On-site technical assistance, guidance and detailed instructions from an Active Power service engineer ensures proper installation and certifies that the unit will be ready for start-up.

Configuration and optimisation of your Uninterruptible Power Supply system by an Active Power service engineer including verification of the electrical contractor’s work, system calibration, pre-power check & power up.

Commissioning Support
Confirmation that all systems & components of the UPS system are designed, installed, tested and operated according to your operational requirements.

Warranty & Service Plans - So you can sleep better at night

Limited Warranty

Active Power offers a robust limited warranty that covers all repair labor and parts completely free of charge for a full year following the installation of your system. This warranty is our promise of quality and reliability, ensuring that your investment is protected and operates flawlessly. For added peace of mind, we provide a range of extended warranty plans.

Service Agreements

We understand that every customer has unique needs, which is why we offer a suite of flexible service agreements. Options vary from preventive maintenance (PM) only packages to our comprehensive all-inclusive POWERSERVICE agreement. Each plan is designed to provide the level of service that aligns with your operational requirements, ensuring that your system receives the care it needs to continue performing at its best.

Maintenance Services

Keep your investment running

Active Power offers a comprehensive maintenance program that helps to ensure that your UPS system works continuously, without any issues, throughout its lifecycle.

Preventative Maintenance

Preservation and restoration of system reliability before it has an opportunity to fail including the replacement of mineral oil required for proper flywheel operation.

Bearing change

Replacement of the bearing to ensure optimum reliability of the flywheel.

DC Capacitor Replacement

Replacement of the capacitors prior to the end of expected life helps maximize UPS uptime.

Customer Training

Classes can be scheduled anytime following the commissioning of new units or may take place at the Active Power factory in Austin, TX. The training comprehensively addresses the fundamental design aspects of the UPS, equipping attendees with the essential knowledge to proficiently carry out routine operations and adeptly identify abnormal system conditions.