Active Power Service
Active Power has designed its preventative maintenance and support programs to ensure your critical power infrastructure operates with the utmost reliability. Our technicians are available 24x7 to answer questions and react to, diagnose, and resolve system warnings and alarms.
Professional Services - Expert guidance without the attitude
Rely on our technicians, engineers, and project managers for expert assessment, implementation, maintenance and support during every phase of your critical infrastructure deployment and operation. Whether you are looking at a standalone UPS or a turnkey solution, we can assist from start to finish.
Start-Up & Commissioning
PowerService Maintenance Programs
On-Site Training for Unit Operation
Remote Monitoring Service
Technical Support Services
Installation Services - Ensuring everything goes smoothly
Active Power has developed a program of installation services that help mitigate potential risks right from the start.
Configuration and optimization of your Uninterruptible Power Supply system by an Active Power service engineer including verification of the electrical contractor’s work, system calibration, pre-power check & power up.
On-site technical assistance, guidance and detailed instructions from an Active Power service engineer ensures proper installation and certifies that the unit will be ready for start-up.
Confirmation that all systems & components of the UPS system are designed, installed, tested and operated according to your operational requirements.
Warranty & Service Plans - So you can sleep better at night
Active Power’s limited warranty guarantees no-cost repair labor and parts for 12 months after system installation. Additional extended warranty options are available as well.
Active Power offers flexible plans designed to keep your UPS operating throughout its entire lifecycle.. Select the program that best meet your needs and be assured that everything will be taken care of by a certified Active Power technical support engineer.
PowerService plans provide a number of benefits beyond quality technical support, including:
- Lower, predictable costs
- Flexible payment options
- Priority scheduling and response
Keep your investment running
Active Power offers a comprehensive maintenance program that helps to ensure that your UPS system works continuously, without any issues, throughout its lifecycle.
Preservation and restoration of system reliability before it has an opportunity to fail including the replacement of mineral oil required for proper flywheel operation.
Replacement of the bearing to ensure optimum reliability of the flywheel.
DC Capacitor Replacement
Replacement of the capacitors prior to the end of expected life helps maximize UPS uptime.
|On-Site Parts Kit||✓|
|On-Site Response||Next Business Day||Priority|
Training Services - Expert Instruction on Your System
Active Power offers customizable training courses on our UPS products. Held at Active Power’s headquarters in Austin, Texas, the training covers the basic design of the UPS and provides attendees with requisite knowledge to perform routine operations and recognize abnormal system conditions.