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Services

CleanCareTM Programs

Our maintenance programs provide the foundational support for your Active Power solution.

Pure peace of mind comes with our CleanCare programs, where you can select the program tailored to best meet your needs and be assured that absolutely everything will be taken care of by a qualified, certified Active Power technical support engineer.

Select the program that is right for your business. We offer 1-, 3-, and 5-year term programs and flexible response levels - 4-hour, 8-hour, next business day or next dispatch available. Our CleanCare Platinum program provides absolutely everything you could need for your Active Power system, from all recommended maintenance visits, to bearing changes, fast response, remote monitoring, and parts kits located on site to help ensure your mission-critical systems are always available.

Service Levels Bronze Silver Gold Platinum
Scheduled Maintenance X X X X
Access to Technical Phone Support X X X X
Repair Parts Discounted X X X
Repair Labor Discounted Discounted X X
Hardware Upgrades Discounted Discounted X X
Service Call Management
30-Minute Response		   X X X
Firmware Upgrades   X X X
On-Site Repair Parts     X X
Remote Monitoring       X
Bearing Change       X
On-Site Response Time Next Available *Next Business Day *Next Business Day Priority Dispatch
Terms Available (by year) 1,3,5 1,3,5 1,3,5 3,5
*Priority Option Available

CleanCare Platinum

This premier service level provides everything you need to help ensure your mission-critical power systems are always available, including:

  • Scheduled maintenance visits
  • Bearing changes
  • Priority response
  • Remote monitoring
  • Parts kits located on site

Talk to your Active Power representative or contact us today to select the program that is right for you.

Service Brochures

Service Overview

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