 |
||
 |
 |
|
ACTIVE POWER’S PRIVACY AND ONLINE POLICIESActive Power respects your privacy. Across our business and where you interact with us around the world, we will only collect, store and use your personal information for defined purposes. We use your information to support and enhance our relationship with you, for example, to process your orders, provide service and support, and to share product, service and company news and offerings with you. We do not sell your personal information. We only share your personal data outside of the Active Power group of companies with your consent, as required by law to protect Active Power, its customers, or the public, or with companies that help Active Power fulfill its obligations with you, and then only with partners who share Active Power’s commitment to protecting your privacy and data. At any time you may contact Active Power with any privacy questions or concerns you may have. You also may ask at any time to see the personal data that you have given us and request correction or deletion. We strive to protect the security of your personal data by use of appropriate measures and processes. Privacy and Data SecurityAt Active Power, your right to privacy and data security is a primary concern. That’s why, when you visit activepower.com, we help you maintain control over your personal data on the internet. We take steps to protect the information you provide to us during a visit to our internet site, or when you use our online support offerings. These privacy guidelines also apply to information we obtain in other interactions with you, whether by telephone, at trade shows, or any other direct contact with you. Active Power’s privacy statement discloses the privacy guidelines for the United States website. The guidelines at this site were designed to comply with the laws and practices of the United States and are only applicable to this country. They are not designed to comply with the regulations and practices of other countries. Our website is protected with a variety of security measures such as change control procedures, passwords, and physical access controls. We also employ a variety of other mechanisms to ensure that the date you provide is not lost, misused or altered inappropriately. These controls include data confidentiality policies and regular database backups. Active Power only asks for specific types of personal informationIn a few areas on our website and online customer support tools, we ask you to provide information that will enable us to enhance your site visit, to assist you with purchase and technical support issues or to follow up with you after your visit. It is completely optional for you to participate. For example, we request information from you when you:
Information that we may request includes your name, e-mail address, phone number, address, type of business, credit card details, customer preference information, customer number and service tag number or machine serial number, as well as other similar personal information. If we ever ask for significantly different information we will inform you. Active Power only uses personal information for specific purposesThe information you provide will be kept confidential and used to support your customer relationship with Active Power. Among other things, we want to help you quickly find information on activepower.com and alert you to product upgrades, special features and promotions, price increases, updated information and other new products and services from Active Power. Any agents or contractors of Active Power who have access to your personal information are required to keep the information confidential and not use it for any other purpose than to carry out the service they are performing for Active Power. Active Power may enhance or merge your information collected at its site with data from third parties for purposes of marketing products or services to you. In addition, Active Power may be required to disclose personal information in connection with law enforcement, fraud prevention, regulation and other legal action or if Active Power reasonably believes it is necessary to do so to protect Active Power, its customers or the public. You can opt out of Active Power’s marketing list at any timePeriodically, we may send you information about our various product and services, or other news and information about Active Power and its business that we feel may be of interest to you. Only Active Power (or agents working on behalf of Active Power and under confidentiality agreements) will send you these free direct marketing communications. If you do not want to be included on Active Power’s marketing list, simply tell us when you give us your personal information. Or, at any time, you can easily opt out of Active Power’s marketing list or update your information by accessing the “Contact Us” section of our website. We do not disclose your personal information to any outside organization for its use in marketing without your consent.Information regarding you (such as name, address and telephone number or email address) or your order and the products you purchase will not be given out or sold to any outside organization for its use in marketing or solicitation without your consent. Your information may be shared with agents or contractors of Active Power for the purpose of performing services for Active Power. Customized ExperienceWe use technology to help us deliver customized customer experiences. At Active Power we primarily use “cookies” to help us determine which service and support information is appropriate for your products and to maintain your experience in our website. A cookie is a small file, typically only a few bytes, placed on your computer’s hard drive. If you agree, then your browser adds the text in a small file. Our use of this technology does not mean that we automatically know any information about you. We might be able to ascertain what type of computer you are using to access our website, the locale, language, country and your user-specific profile, but beyond that, our use of cookies is designed only to provide you with a better experience when using activepower.com. Active Power has no desire or intent to infringe on your privacy while using the activepower.com website. We do not store any personal information in the cookies that we place on your computer. Third-Party SitesPlease be aware that other websites that may be accessed through our website may collect personally identifiable information about you. The information practices of those third party websites linked to activepower.com are not covered by this privacy statement. You are solely responsible for maintaining the secrecy of your passwords or any account information. Please be careful and responsible when you are online. If you post personal information that is accessible to the public, you may receive unsolicited messages from other parties in return or expose yourself to a higher risk of personal identity theft. While we strive to protect your personal information, we cannot ensure or warrant the security of any information that you transmit to us, and you do so at your own risk. Other WebsitesActive Power’s website contains links to other sites that are not maintained by Active Power. Active Power is not responsible for the privacy practices of the websites that it does not operate. Some parts of the website are animated using various downloadable applications, such as Macromedia’s Shockwave/Flash or Adobe’s PDF. We may also make video available through Microsoft Media Player or RealNetwork’s Media Player, and use the video hosting services of Verizon or Broadcom. Each of these other companies operate under their own privacy and security policies, and the way they may collect and use information and you should refer to their specific websites to gain an understanding of their policies. Contact Active PowerActive Power is the sole operator of the Active Power website. If you would like to contact us for an reason regarding our privacy practices, please use the “Contact Us” button on our website or please write to us at the following address:
To keep your personal information accurateYou can request the individual information that Active Power has collected by submitting a request via the “Contact Us” button on our website. How does this policy affect me outside the U.S.?If you are located in the European Union, you should note that your personal information (i.e. name, title and department, company name and address, business telephone number and email address, and private address) will be transferred to Active Power, Inc., located at 2128 West Braker Lane, BK12, Austin, Texas 78758, United States of America, for the purposes of contract management, accounting and data support, business assessment and direct marketing. Please note that the United States is deemed by the European Union (“EU”) to have inadequate data protection. We have therefore made an effort to add adequate protection to our customers located in the EU and to comply with EU data protection laws. Each of our affiliated companies located in the EU has entered into an inter-company agreement with Active Power, Inc. to incorporate standard contractual clauses to ensure adequate safeguards for data transfer to Active Power, Inc. Changes to this PolicyPrivacy Statement Effective Date: April 8, 2007 Material changes to this policy will be posted on our website for at least 30 days from the time of change. |
|
|
