Service & Support

When you select an Active Power solution, you get more than an efficient, reliable and green critical power system. You get access to the best service and support in the business. Rely on our trained professionals for expert assessment, implementation, maintenance and support during every phase of your critical infrastructure system deployment and operation. Active Power technicians are available 24x7 to answer questions, provide advice, and react to, diagnose, and resolve warnings and alarms on your system.

Assess

  • Professional Services
  • Site Survey
  • Site Validation
  • System Design

Implement

  • Project Management
  • Turnkey Installation
  • Commissioning
  • Installation & Start-Up

Support

  • PowerService Maintenance
  • On-Site Training
  • Technical Support
  • Remote Monitoring

Professional Services

The best in the business.

Professional Services Your data center, your way starts right here. Ingenuity means coming up with the best possible solution with the resources available. Our engineers think differently about your infrastructure needs. Whether your design is a traditional building, a modular configuration or a series of containers, Active Power has professional services to help you make the most of this critical phase of your planning.

During the assessment phase of a project, experienced project engineers will work with you to fully evaluate your site and operational requirements and design a solution that best meets your project needs. Whether you are looking at a stand-alone UPS system or a complete turnkey infrastructure solution, we can assist from start to finish.

Quality engineering is demonstrated from design concept through final production. Active Power UPS systems are pretested in our ISO 2008 certified manufacturing facility to ensure a worry free startup on site. You can witness the testing in person or review the thorough onsite documentation that proves your system will be ready to go when you are.

Implementation

Where the rubber hits the road.

Implementation Need help with your power system implementation? We've got just the team for that - some of the industry's best and brightest project managers and system engineers ready to help get your Active Power solution up and running without a hitch.

Once the design is finished and the order placed, Active Power's program managers and technicians step in to provide you the assistance required to make sure your project is implemented successfully. Our expertise includes trouble-free system startup up, program management of complex, multi-system deployments and full turnkey power infrastructure installations – from pouring the concrete pad through complete electrical system commissioning and testing.

One of the most compelling benefits of an Active Power solution is single source accountability because the fewer people you have to manage, the less complicated your world becomes. Active Power will handle every aspect from design to commissioning to ongoing care.

On-Site Training

Active Power will take your personnel through a rigorous course, training them on the operation of your new CleanSource system. Training can be performed at the project site or at one of our regional operations centers.

Warranty & Maintenance

Taking care of business.

Warranty

Warranty & Maintenance Active Power proudly warranties all the products we sell. PowerHouse comes with a standard 12-month warranty backing all major components of the system.

CleanSource UPS is backed by the industry's only Lifetime Warranty. We'll keep your system under warranty with no-cost repair labor and parts for as long as the system is in service, provided all preventive and recommended maintenance is performed on your machine by a certified Active Power technician. Choose one of our three low cost maintenance plan options for the best value on maintenance for your system.

Some countries and regions do not recognize the CleanSource UPS Lifetime Warranty claim. In those instances, Active Power offers a 20-year warranty provided all conditions are met.

PowerService Maintenance

PowerService Maintenance Programs Pure peace of mind comes with our PowerService programs. You can select the program tailored to best meet your needs and be assured that everything will be taken care of by a qualified, certified Active Power technical support engineer. Active Power offers three flexible service plans designed to meet individual customer needs. Additional preventative maintenance and bearing changes may be added a la carte to any plan.

Service & Maintenance Requirements

CleanSource UPS has been designed with ease of maintenance in mind. It requires only simple and non-invasive annual maintenance and a bearing change every fourth year – there's no need for quarterly inspections or a complete replacement every 3 to 5 years that typical battery-based systems require.

All recommended maintenance is performed by a factory-certified service engineer in the field. In the case of our multi-module systems (G, Z, and iC series), we can perform maintenance on one flywheel while the other flywheels are online and protecting the load.

Required maintenance for PowerHouse includes the CleanSource UPS maintenance listed above plus routine annual maintenance on the generator, HVAC system and other system components.

System Monitoring

Reliability you can see for yourself.

Active Power provides a variety of system visibility and management tools to improve your awareness of power-related events and ultimately increase your power system reliability.

Remote System Monitoring

Active Power's Remote System Monitoring puts a trained, experienced set of eyes on your system at all times. Our technicians will receive warnings and alarms in real time and respond proactively to resolve the issue. Active Power will also proactively manage your maintenance schedule and contact you when maintenance is due. Remote System Monitoring is included in the PowerService Advantage maintenance plan and available as an option on other plans.

Active Power CSView Monitoring & Control Software

Active Power CSView Monitoring & Control Software Active Power's proprietary CleanSource ViewTM (CSView) monitoring and control software enables real-time system visibility from virtually anywhere. By utilizing common data and connectivity with our CleanSource View (CSView) monitoring and control software and data integration options to your Building Management System (BMS), we can offer you the degree of system visibility and service that you need to manage your critical power infrastructure.

  • Enables constant visibility of your critical power infrastructure via a unique, user-friendly software tool from virtually anywhere
  • Provides real-time telemetry in a variety of intuitive formats via continuous monitoring and evaluation of your Active Power systems
  • Accessible on site or from anywhere in the world
  • Wireless phone, PDA, Email notification
  • Connectivity options:
  • Serial Connection
  • Modem Connection
  • Ethernet Connection
  • Data integration options:
  • MODBUS
  • SNMP

Operator Interface

CleanSource Display Active Power CleanSource UPS systems feature a state-of-the-art operator interface to provide users with maximum visibility to system status, performance, events and maintenance requirements. The brilliant 10" LCD display and intuitive touch-screen control make it easy to view any level of detail in one of 10 languages.

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Service & Support
Service Hotline :1.512.744.9290     Corporate HQ: 1.512.836.6464
Corporate HQ: Active Power, Inc
  • 2128 W Braker Ln BK12
  • Austin | Texas | United States | 78758
  • Tel: 1.512.836.6464
  • Fax: 512.836.4511
UK | Active Power Solutions Ltd.
  • Unit 7, Lauriston Business Park
  • Pitchill
  • Evesham | Worcestershire | WR118SN | United Kingdom
  • Tel: 44.1386.870.006
Germany | Active Power (Germany) GmbH
  • An der Leege 22
  • 37520 Osterode am Harz
  • Osterode  |  Germany
  • Tel: 49.0. 5522.507700
China | Active Power (Beijing) Co. Ltd.
  • Rm 510, Tower A, COFCO Plaza
  • 8 Jianguomen Nei Ave
  • Beijing  |  China  | 100005
  • Tel: 86.10.6528.3700
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