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Service and Support

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Resource Library


Professional Services




Warranty & Maintenance


System Monitoring

Service & Support

Active Power has designed its preventative maintenance and support programs to ensure your critical power infrastructure operates with the utmost reliability. Our technicians are available 24×7 to answer questions and react to, diagnose, and resolve system warnings and alarms.

Resource Library

Interact. Learn. Download. Watch.

Installation Services

Ensuring everything goes smoothly.

Professional Services   Active Power has developed a program of installation services that help mitigate potential risks right from the start.   Start-up Configuration and optimization of your UPS system by an Active Power service engineer including verification of the electrical contractor’s work, system calibration, pre-power check & power up.   Installation Support On-site technical assistance, guidance and detailed instructions from an Active Power service engineer ensures proper installation and certifies that the unit will be ready for start-up.   Commissioning Support Confirmation that all systems & components of the UPS system are designed, installed, tested and operated according to your operational requirements.

Maintenance Services

Keep your investment running.

Implementation Active Power offers a comprehensive maintenance program that helps to ensure that your UPS system works continuously, without any issues, throughout its lifecycle. Preventative Maintenance Preservation and restoration of system reliability before it has an opportunity to fail including the replacement of mineral oil required for proper flywheel operation. Bearing change Replacement of the bearing to ensure optimum reliability of the flywheel. DC Capacitor Replacement Replacement of the capacitors prior to the end of expected life helps maximize

UPS uptime.

Professional Services

Expert guidance without the attitude.

Rely on our technicians, engineers, and project managers for expert assessment, implementation, maintenance and support during every phase of your critical infrastructure deployment and operation. Whether you are looking at a standalone UPS or a turnkey solution, we can assist from start to finish. Assess • Site Survey • Site Validation • System Design Implement • Start-Up & Commissioning • Project Management • Turnkey Installation Support • PowerService Maintenance Programs • On-Site Training for Unit Operation • Remote Monitoring Service • Technical Support Services

Warranty and Service Plans

So you can sleep better at night.

Warranty Active Power’s limited warranty guarantees no-cost repair labor and parts for 12 months after system installation. Additional extended warranty options are available as well. PowerService Maintenance Active Power offers flexible plans designed to keep your UPS operating throughout its entire lifecycle.. Select the program that best meet your needs and be assured that everything will be taken care of by a certified Active Power technical support engineer. PowerService plans provide a number of benefits beyond quality technical support, including: • Lower, predictable costs • Flexible payment options • Priority scheduling and response  

Training Services

Expert Instruction on your System.

Professional Services Active Power offers customizable training courses on our UPS products. Held at Active Power’s HQ in Austin, Texas, the training covers the basic design of the UPS, and provides attendees with requisite knowhow to perform routine operations as well as recognize abnormal conditions on the system.