Service and Support

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Resource Library

Professional Services


Warranty & Maintenance

System Monitoring

Service & Support

Active Power has designed its preventative maintenance and support programs
to ensure your critical power infrastructure operates with the utmost
reliability. Our technicians are available 24×7 to answer questions and react
to, diagnose, and resolve system warnings and alarms.

Resource Library

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Installation Services

Ensuring everything goes smoothly.

Professional Services


Active Power has developed a program of installation services that help
mitigate potential risks right from the start.



Configuration and optimization of your UPS system by an Active Power service
engineer including verification of the electrical contractor’s work, system
calibration, pre-power check & power up.


Installation Support

On-site technical assistance, guidance and detailed instructions from an
Active Power service engineer ensures proper installation and certifies that
the unit will be ready for start-up.


Commissioning Support

Confirmation that all systems & components of the UPS system are
designed, installed, tested and operated according to your operational

Maintenance Services

Keep your investment running.


Active Power offers a comprehensive maintenance program that helps to ensure
that your UPS system works continuously, without any issues, throughout its

Preventative Maintenance
Preservation and restoration of system reliability before it has an opportunity
to fail including the replacement of mineral oil required for proper flywheel

Bearing change
Replacement of the bearing to ensure optimum reliability of the flywheel.

DC Capacitor Replacement
Replacement of the capacitors prior to the end of expected life helps maximize
UPS uptime.

Professional Services

Expert guidance without the attitude.

Rely on our technicians, engineers, and project managers for expert
assessment, implementation, maintenance and support during every phase of your
critical infrastructure deployment and operation. Whether you are looking at a
standalone UPS or a turnkey solution, we can assist from start to finish.

• Site Survey
• Site Validation
• System Design


• Start-Up & Commissioning
• Project Management
• Turnkey Installation

• PowerService Maintenance Programs
• On-Site Training for Unit Operation
• Remote Monitoring Service
• Technical Support Services

Warranty and Service Plans

So you can sleep better at night.


Active Power’s limited warranty guarantees no-cost repair labor and parts
for 12 months after system installation. Additional extended warranty options
are available as well.

PowerService Maintenance

Active Power offers flexible plans designed to keep your UPS operating
throughout its entire lifecycle.. Select the program that best meet your needs
and be assured that everything will be taken care of by a certified Active
Power technical support engineer.

PowerService plans provide a number of benefits beyond quality technical
support, including:

• Lower, predictable costs
• Flexible payment options
• Priority scheduling and response


Training Services

Expert Instruction on your System.

Professional Services

Active Power offers customizable training courses on our UPS products. Held
at Active Power’s HQ in Austin, Texas, the training covers the basic design of
the UPS, and provides attendees with requisite knowhow to perform routine
operations as well as recognize abnormal conditions on the system.